Please arrive on time for your treatment. Late arrival will result in a shortened treatment time however treatments will still be charged at full price.



To cancel an appointment a minimum of 48 hours notice is required or a 50% charge may be applied. Missed appointments will be charged at full price before any further appointments will be  arranged. If the missed appointment is a Rewards ‘free 6th treatment’ appointment, that free treatment will be forfeited.



HenleySkin gift vouchers are available for HydraFacial treatments and AlumierMD skin care products.They are non-refundable and must be produced at the time of use. Vouchers are valid for 6 months from the date of purchase. Gift vouchers cannot be exchanged for cash. HenleySkin cannot accept liability for lost gift vouchers.



Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from HenleySkin. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.



All courses must be paid for in full at the time of booking and completed within 9 months and are non-refundable. Missed appointments may result in treatments deducted from your course.



We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.



All pricing subject to consultation. Our prices are subject to change without notice.



This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the henleyskin.co.uk website (the “HenleySkin site” or the “Site”). Please read these Terms and Conditions carefully before you start to use the Site.
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.
HenleySkin reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of henleyskin.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.



This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.



Please review our Privacy Policy Page, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.



henleyskin.co.uk is a site operated by Orchard Aesthetics Ltd (“we”, “us” or “our”) of Badgemore House, Badgemore Park, Henley on Thames, RG9 4NR. Company registration number 07459219 VAT registration number 393583457. Registered in England.



This contract shall be concluded in English.



henleyskin.co.uk takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, HenleySkin does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on henleyskin.co.uk some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.
HenleySkin will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.



The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies expressly exclude:
·       all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;
·       any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

·       loss of income or revenue;
·       loss of business;
·       loss of profits or contracts;
·       loss of anticipated savings;
·       loss of data;
·       loss of goodwill;
·       wasted management or office time; and for any other loss or damage of any kind,
howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.



You guarantee that the personal information which you provide when you use the ‘Contact Form’ on henleyskin.co.uk is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
When using the Contact Form on henleyskin.co.uk you accept and agree that your personal data provided will be sent to our UK based remote reception service.  If you do not agree to this please do not register with us. Once you register your details with HenleySkin you agree to abide by our terms and conditions and privacy policy.  HenleySkin may also contact you through email communication unless you opt out accordingly which you may do at any time by emailing hydrafacial@henleyskin.co.uk.




henleyskin.co.uk and its entire content belong to Orchard Aesthetics Ltd including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site.



You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.



If you wish to complain about any matter please contact Customer Service on the following email hydrafacial@henleyskin.co.uk
Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.



Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to HenleySkin. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your relationship with HenleySkin.
If you have any questions regarding these Terms and Conditions, please contact us:
E: hydrafacial@henleyskin.co.uk