About this cookie policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: henleyskin.co.uk
What are cookies ?
How do we use cookies ?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
The below list details the cookies used in our website.
| Cookie | Description |
|---|---|
| _GRECAPTCHA | Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks. |
| cookielawinfo-checkbox-advertisement | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
| cookielawinfo-checkbox-analytics | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| CookieLawInfoConsent | CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie. |
| Gift Card Sales (Powered by Giftup) | To enable you to purchase gift cards directly on our website, we utilize Giftup, a third-party gift card platform. When you interact with our Giftup-powered gift card checkout, Giftup may place cookies and similar tracking technologies on your device. These are used for the functionality of the gift card system and for analytics purposes. |
| Online Booking System (Powered by Cliniko) | To provide you with a convenient online booking experience for our services, we utilize Cliniko, a third-party practice management and online booking platform. When you use our online booking system, Cliniko and its integrated services may place cookies and similar tracking technologies on your device. These are essential for the booking functionality, for analytics, and for marketing purposes. |
| rc::a | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::b | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::c | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::f | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| viewed_cookie_policy | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| VISITOR_INFO1_LIVE | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
| VISITOR_PRIVACY_METADATA | YouTube sets this cookie to store the user's cookie consent state for the current domain. |
| YSC | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Manage consent” tab/ link on your screen below. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
Online Booking System (Powered by Cliniko)
To provide you with a convenient online booking experience for our services, we utilize Cliniko, a third-party practice management and online booking platform. When you use our online booking system, Cliniko and its integrated services may place cookies and similar tracking technologies on your device. These are essential for the booking functionality, for analytics, and for marketing purposes.
Below, we detail the types of cookies associated with our online booking system:
- Strictly Necessary/Essential Cookies:
- Purpose: These cookies are crucial for the basic functionality of the Cliniko online booking system. They enable features such as maintaining your session, remembering your browser for a seamless experience, and allowing the booking system to operate correctly. Without these cookies, the online booking service would not be able to function.
- Examples:
_cliniko_app_session(maintains your unique session),browser_id(identifies your browser),navigation.expanded(remembers navigation state). - Management: These cookies are essential and cannot be disabled without impairing the functionality of the online booking system.
- Analytics Cookies (Google Analytics 4 – GA4):
- Purpose: We use Google Analytics (via Cliniko’s integration) to understand how visitors interact with our online booking pages and overall website. These cookies collect anonymous information such as the pages you visit, the time spent on pages, and the path you take to complete a booking. This helps us to analyze booking trends, identify areas for improvement in our website and booking process, and enhance our services.
- Management: While essential for our insights, these cookies are not strictly necessary for the booking itself. You can usually manage your preferences for these cookies via our website’s cookie consent banner or through your browser settings.
- Marketing and Tracking Cookies (e.g., Meta Pixel):
- Purpose: We may integrate marketing pixels, such as the Meta Pixel (Facebook Pixel), through our Cliniko online booking system. These cookies are used to track the effectiveness of our marketing campaigns, deliver more relevant advertisements to you on social media platforms, measure conversions (e.g., completed bookings resulting from an ad), and build targeted audiences for future marketing efforts.
- Management: These cookies are not strictly necessary for the booking process. You can manage your preferences for marketing cookies via our website’s cookie consent banner or through your browser settings.
- Support/Live Chat Cookies (e.g., Intercom):
- Purpose: If we offer a live chat or support feature via the Cliniko platform (or integrated with it, such as Intercom), cookies may be used to enable the chat functionality, remember your chat history, and improve our customer service interactions.
- Management: These cookies are generally considered functional and are used to provide enhanced features and personalization. You can usually manage your preferences for these cookies via our website’s cookie consent banner or through your browser settings.
Important Note on Third-Party Cookies: Please be aware that when you use our online booking system, Cliniko and its integrated third-party services (like Google, Meta) will process data in accordance with their own privacy and cookie policies. We encourage you to review their respective policies for more detailed information.
Your Consent: By proceeding with the online booking process on our website, you acknowledge and, where applicable, consent to the use of these cookies as described in this policy. Our booking platform also includes a prompt requiring you to accept our privacy policy (which incorporates this cookie information) before confirming your appointment.
Gift Card Sales (Powered by Giftup)
To enable you to purchase gift cards directly on our website, we utilize Giftup, a third-party gift card platform. When you interact with our Giftup-powered gift card checkout, Giftup may place cookies and similar tracking technologies on your device. These are used for the functionality of the gift card system and for analytics purposes.
Below, we detail the types of cookies associated with our gift card sales system:
- Strictly Necessary/Essential Cookies:
- Purpose: These cookies are fundamental for the Giftup gift card checkout to function correctly. They ensure the smooth processing of your gift card purchase, maintain your session, and provide a reliable service.
- Management: These cookies are essential for the gift card purchase process and cannot be disabled without affecting the ability to buy gift cards.
- Analytics Cookies (Google Analytics):
- Purpose: Giftup integrates with Google Analytics to collect anonymous statistical information about the usage of the gift card checkout. This data helps us understand how customers interact with the gift card purchase process and allows us to improve the service.
- Management: While important for our insights, these cookies are not strictly necessary for the purchase itself. You can usually manage your preferences for these cookies via our website’s cookie consent banner or through your browser settings.
Important Note on Third-Party Cookies: Please be aware that when you use our gift card system, Giftup and its integrated services (like Google Analytics) will process data in accordance with their own privacy and cookie policies. We encourage you to review their respective policies for more detailed information.
Your Consent: By proceeding with a gift card purchase on our website, you acknowledge and, where applicable, consent to the use of these cookies as described in this policy.
